At nvjofr, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our policy below for details on returns, refunds, and exchanges.
1. Return Window
You have 30 days from the date you receive your item to request a return. To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging with all tags, parts, and accessories intact.
- You must provide a valid receipt or proof of purchase.
2. Non-Returnable Items
For safety, hygiene, and promotional reasons, certain types of items cannot be returned:
- Final sale or clearance items (unless damaged or defective upon arrival).
- Gift cards.
- Personal hygiene products or opened cosmetic/body care goods.
3. How to Initiate a Return
- Contact Us: Send an email to help@nvjofr.shop with your order number, item name, and the reason for the return.
- Review & Approval: Our support team will review your request within 24–48 business hours and provide you with return instructions and the return shipping address.
- Ship the Item: Pack the item securely and ship it back to us following the instructions provided.
Note: Please do not send your purchase back to the manufacturer or address without prior authorization from our team.
4. Shipping Costs for Returns
- Defective, Damaged, or Incorrect Items: If the return is due to our error (e.g., damaged in transit, wrong item received), we will cover the return shipping costs or provide a prepaid shipping label.
- Change of Mind / Standard Returns: If you are returning an item due to a change of mind, sizing preference, or general dissatisfaction, you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
5. Refunds Process
- Once your returned item is received and inspected, we will send you an email notifying you that we have received your item and whether your refund is approved.
- If approved, your refund will be processed automatically to your original method of payment within 5–10 business days.
- Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or credit card statement again. It may take some time before your refund is officially posted by your financial institution. If you’ve done this and still have not received your refund, please contact us at help@nvjofr.shop.
6. Exchanges
We only replace items if they are defective, damaged during shipping, or if the wrong item was sent. If you need to exchange an item for the exact same product, please send an email to help@nvjofr.shop.
7. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our support team:
- Email: help@nvjofr.shop
- Business Hours: Monday – Friday, 10:00 AM – 5:00 PM (EST)
- Address: 4515 Munsee Street, Hagersville, ON, Canada